Refund and Cancellation Policy
All sales are final once the sales period or registration closes. No cancellations, refunds, or exchanges will be permitted after the sales close date.
Sales Closing – The closing date for sales is indicated on our website, promotional materials, or registration forms. This is the final date and time by which all purchases or registrations must be completed. Once the sales period ends, all transactions are considered complete.
Substitutions, of comparable value and with your permission, may be made if there is an inventory issue.
If you place an order, the RISWCD in good faith, will fulfill the order as described in the product description. Although every effort is made to ensure supply of product meets the demand, occasionally there are issues that arise from the wholesaler or hatchery. In cases in which this occurs, RISCWD will reach out and inform you of the issue and will recommend a comparable item. With your permission we will substitute the new item for the one out of inventory.
If the comparable product is not to your liking, RISCWD will refund your purchase.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dgillespie@rockislandswcd.org
Return or Guarantee
1. General Policy
We strive to provide high-quality fish, trees, plants, and shrubs. However, due to factors beyond our control, such as varying environmental conditions and care practices, we cannot guarantee the health, growth, or survival of these items once they are purchased.
2. No Guarantee
All sales of fish, trees, plants, and shrubs are made with no guarantees regarding their condition, growth, or survival. We do not offer warranties or refunds for these items, and any issues related to their health or performance after purchase are not the responsibility of our organization.
3. Customer Responsibility
It is the customer’s responsibility to ensure proper care and maintenance of the purchased items according to their specific needs. This includes but is not limited to appropriate planting, watering, soil conditions, and overall care.
4. Inspection and Acceptance
We encourage customers to inspect all items upon receipt or purchase. By completing a purchase, customers acknowledge that they have received the items in satisfactory condition and agree to assume all responsibility for their care and maintenance.
5. Exceptions
No exceptions to this policy will be made. We are unable to accommodate requests for refunds, replacements, or compensation related to the health, growth, or survival of fish, trees, plants, or shrubs.
Need help?
Contact us at dgillespie@Rockislandswcd.org for questions related to refunds and returns.